Information for Tenants

• Efficient and friendly manner with all our experienced team members
• Good quality and well presented properties in Edinburgh, St Andrews and the east coast of fife
• Prompt and responsive; we pride ourselves on our customer care
• We obtain your references for you
• Preparation of inventory and tenancy agreement
• Proactive and reactive maintenance
• Product and legislation knowledge is unparalleled
• All student properties comply with all regulations including HMO
• Tenants are invited to attend the final inspection of the property

You have seen the property for you, now how do you secure it?

Once you have seen the property for you, you must come back to the office and put down a £250 holding fee (cash or cheque). This £250 will later make up part of your deposit.
We will then cease the marketing of the property and begin processing your application.

What references do I require?

You will receive application forms, as Alba Residential require references for all tenants before they move in to a property. The referencing process takes seven – ten working days. Requested references include Landlord reference and your full-time Employer’s reference.

What if I’m a student? Or working part-time?

In these cases, or if you have not been with your current employer for longer than six months, you will need to provide a guarantor. This is someone who will guarantee your rent for the duration of your lease. If you cannot supply a guarantor, Alba Residential Ltd may require you to pay six months rent up front.

When can I get the keys?

You will receive your keys on your move in date when you come into the office to sign your lease. This can be done 10am – 4pm Monday to Friday. The move in date may be 7 to 10 days from the day you put the fee down at the earliest, until 4 weeks away, at the latest.

Maintenance to Report?

If you have any maintenance issues to report on your property please email Maintenance, and include the following information: Property Address, description of problem/s please include any make models of appliances, an up to date contact number and can we have access with keys or would you prefer to be present.

Complaint to Report?

We are committed to providing high quality services and will resolve any problems in our service as quickly as possible, please click on Complaint Procedures to find out more information.